Health Promotion of Inclusive WASH Facilities on Outpatient Satisfaction
Abstract
Health facilities are places that are frequently visited by the public for treatment, maternal and child examinations, vaccinations and routine check-ups. However, people face an increased risk of infection if they receive treatment in health facilities that lack basic needs related to Water, Sanitation, Hygiene (WASH). Health facilities also still pay less attention to other inclusive indicators such as women, the elderly and children. Therefore, this study aims to analyze the influence of patient education, monitoring programs, and promotion of healthy lifestyles regarding inclusive WASH on the satisfaction of outpatients at RSUD Jend. Ahmad Yani, Metro City in 2024. This type of research uses a quantitative approach with data analysis using univariate, bivariate and multivariate tests. The results of the study explain the level of satisfaction of outpatients at RSUD Jend. A. Yani Metro City in 2024 is at a level of 36%, bivariate analysis shows that only promotion of a healthy lifestyle has a significant relationship with the level of patient satisfaction (P-Value = 0.000 < 0.05). Multivariate test results explain that only monitoring program variables and healthy lifestyle promotion variables regarding inclusive WASH facilities have an influence on patient satisfaction. The dominant variable that influences the level of patient satisfaction is the promotion of a healthy lifestyle. With a focus on promoting healthy lifestyles and optimizing WASH facility monitoring programs, RSUD Jend. A. Yani can increase patient satisfaction significantly. Implementing appropriate policies based on these findings will help hospitals provide better health services and meet patient expectations.
References
Kumar, A., Grant, M. and Willetts, J. (2021). Inclusive water, sanitation and hygiene (WASH) workplaces. Retrieved from
Munggaran, R. S., & Siregar, S. (2023). Pengaruh Kualitas Pelayanan Dan Fasilitas Terhadap Kepuasan Pasien Rawat Inap Kelas 3 BPJS Kesehatan Di Rumah Sakit Umum Daerah (RSUD) Kabupaten Karawang. Gorontalo Management Research, 6(1), 46. https://doi.org/10.32662/gomares.v6i1.1854
Najib, K., Nugroho, H. A., Sholihin, M., & Fathonah, R. (2022). Pengaruh Kualitas Pelayanan Kesehatan terhadap Kepuasan Pasien Rawat Jalan di RSUD Saptosari Gunungkidul D.I. Yogyakarta. Manajemen, Bisnis Dan Ekonomi, 1(1), 35. https://doi.org/10.26798/manise.v1i1.666
Nurhafizah, N., Nasution, S. S., & Nasution, M. L. (2022). Program Edukasi Pasien dan Keluarga terhadap Kepuasan Pasien. Jurnal Keperawatan Silampari, 6(1), 100–108. https://doi.org/10.31539/jks.v6i1.3684
Organization, W. H. (2019). WASH in health care facilities: global baseline- report 2019.
Permatasari, P., Putra, R. M., & Agrina, A. (2021). Pengaruh sanitasi terhadap tingkat kepuasan pasien dirumah sakit daerah Kabupaten Kuantan Singingi. SEHATI: Jurnal Kesehatan, 1(1), 22–32. https://doi.org/10.52364/sehati.v1i1.2
Pratiwi, F. D., & Mulyana, D. S. (2023). Analisis Faktor Yang Berhubungan Dengan Tingkat Kepuasan Pada Ibu Bersalin Di Puskesmas Tanara Kabupaten Serang. ISJNMS, 03(02), 1100–1114.
Rolia, E., Karyus, A., Djamaluddin, A., Kuswantari, A., Fansuri, M., Irawan, H., & Handreswari, A. (2023). UPGRADING WASH UNTUK MENINGKATKAN KUALITAS LAYANAN Universitas Muhammadiyah Metro, Metro, Indonesia RSUD Jenderal Ahmad Yani Metro, Lampung RS DKT Bandar Lampung Abstrak PENDAHULUAN Air dan sanitasi merupakan elemen penting dalam mendukung kesehatan di. PROSIDING SNPPM-5 (Seminar Nasional Penelitian Dan Pengabdian Kepada Masyarakat) Tahun 2023, 5, 342–351.
Safi, A., & Sulistiadi, W. (2020). Pengaruh Bauran Pemasaran terhadap Kepuasan Pasien yang diperoleh dari Tingkat Kunjungan Pasien ke Rumah Sakit: Literature Review. Jurnal Administrasi Rumah Sakit Indonesia, 7(1), 1–9. https://doi.org/10.7454/arsi.v7i1.3675
Sriwiyati, L., & Nursanti, A. (2022). TINGKAT KEPUASAN PASIEN PADA LAYANAN RUMAH SAKIT DI MASA PANDEMI COVID-19. KOSALA: Jurnal Ilmu Kesehatan, 10(2), 107–116. https://doi.org/https://doi.org/10.37831/kjik.v10i2.239
Swastika, A. G., Setiyadi, N. A., & Werdani, K. E. (2021). KAJIAN LITERATUR FAKTOR-FAKTOR YANG BERHUBUNGAN DENGAN KEPUASAN PASIEN RAWAT INAP DI RUMAH SAKIT. Jurnal Manajemen Informasi Dan Administrasi Kesehatan (JMIAK), 4(1), 1–15.
Windi, Y. K., Harnani, B. D., & Asnani, A. (2021). Pengembangan Instrumen Evaluasi Tingkat Kepuasan Pasien Bpjs Kesehatan Terhadap Kualitas Layanan Mengadopsi Model Servqual Di Puskesmas, Kabupaten Sidoarjo-Jawa Timur.
