THE EFFECT OF THE PROVISION OF BPJS-HEALTH EDUCATION AND TRAINING ON THE USE OF THE MOBILE-JKN APPLICATION

Rizky Chaeraty Syam; Auliyah Nurazizah; Novena  Maylania; Nur Afifah  Irwan; Karmila  Wahyuni; Nur Hilmi  Dwiadirah

doi:10.24252/hmsj.v3i2.28379

Rizky Chaeraty Syam Universitas Hasanuddin Makassar
(ID)
Auliyah Nurazizah Universitas Hasanuddin Makassar
(ID)
Novena Maylania Universitas Hasanuddin
(ID)
Nur Afifah Irwan Universitas Hasanuddin
(ID)
Karmila Wahyuni Universitas Hasanuddin Makassar
(ID)
Nur Hilmi Dwiadirah Universitas Hasanuddin Makassar
(ID)

DOI: https://doi.org/10.24252/hmsj.v3i2.28379

Abstract

Background: One form of health policy from the government is the national health insurance system and at this time BPJS-Health has launched a Mobile JKN application which is an innovation to make it easier for participants to manage BPJS Health and aims to facilitate the community towards prosperity. In the Sanrobone village, Sanrobone sub-district, Takalar district, the target and achievement of using BPJS-Health is still very far from what is expected, due to the large number of inactive community BPJS and the lack of public understanding of the BPJS-Health system and the community does not understand how to use the Mobile JKN application.

Purpose: This activity is carried out to increase public understanding and participation in BPJS-Health services in Sanrobone Village, Sanrobone District, Takalar Regency.

Method: This activity is carried out in several stages, namely the preparation stage, the implementation stage and the evaluation stage. The evaluation was carried out using a pre-post test questionnaire which was distributed to participants. The data analysis technique used is the Wilcoxon test.

Results: The results showed that BPJS-health counseling was able to increase the knowledge of cadres in Sanrobone Village, Sanrobone District, Takalar Regency.

Conclusion: BPJS-health counseling in Sanrobone Village, Sanrobone District is considered to have met the indicators of success because there was an increase in respondents' knowledge after counseling.

References

Astuti, E. K. (2020) ‘Peran BPJS Kesehatan Dalam Mewujudkan Hak Atas Pelayanan Kesehatan Bagi Warga Negara Indonesia’, Penelitian Hukum Indonesia, 01(01), pp. 55–65.

Bisra, M. (2021) ‘Referral Program Services ( Rp ) Healthcare and Social Security Agency Counseling Penyuluhan Tentang Pelayanan Program Rujuk Balik ( Prb ) Bpjs’, 2(2), pp. 30–35.

Fatikasari, J. and Sunarya, D. M. (2021) ‘Strategi Komunikasi Humas Badac n,,....'

n Penyelenggara Jaminan Sosial Kesehatan Kota Tangerang Selatan Dalam Mensosialisasikan…’,Pantarei. Available at: https://jom.fikom.budiluhur.ac.id/index.php/Pantarei/article/view/738.

Herlinawati, Banowati, L. and Revilia, D. (2021) ‘Tingkat Kepuasan Masyarakat Terhadap Pendaftaran Online Pada Aplikasi Mobile JKN’, Health Care : Jurnal Kesehatan, 10(1), pp. 78–84. doi: 10.36763/healthcare.v10i1.114.

Indrianingrum, I. and Puspitasari, I. (2021) ‘Evaluasi Proses Sistem Rujukan Badan Penyelenggara Jaminan Kesehatan Sosial (Bpjs) Kesehatan Di Fasilitas Kesehatan Tingkat Pertama (Fktp) Kabupaten Jepara’, Jurnal Ilmu Keperawatan dan Kebidanan, 12(1), p. 78. doi: 10.26751/jikk.v12i1.930.

Jabbar, L. D. A. A. A. (2020) ‘Pertanggung Jawaban BPJS Kesehatan terhadap Pelayanan Asuransi Kesehatan Masyarakat’, Jurist-Diction, 3(2), p. 387. doi: 10.20473/jd.v3i2.18194.

Mustikasari, A. P. (2021) ‘BPJS Kesehatan Memberikan Jaminan Kesehatan Terhadap Pasien Atau Masyarakat’, Yustitiabelen, 7(2), pp. 146–154. doi: 10.36563/yustitiabelen.v7i2.304.

Putra, B. K. et al. (2021) ‘Reformasi Birokrasi dalam Pelayanan Mobile JKN di Kota Malang’, Jurnal Ilmiah Publika, 9(1), pp. 1–13.

Saryoko, A., Hendri, H. and Sukmana, S. H. (2019) ‘Pengukuran Layanan Pada Aplikasi Mobile JKN Menggunakan Metode Servqual’, Paradigma - Jurnal Komputer dan Informatika, 21(2), pp. 157–166. doi: 10.31294/p.v21i2.5412.