ANALYSIS OF THE LEVEL SATISFACTION INDEPENDENT PARTICIPANTS AND MANAGEMENT OF BPJS KESEHATAN CONTRIBUTION COLLECTABILITY

  • Surahmawati Surahmawati UIN Alauddin Makassar
    (ID)
  • Yudi Adnan Concentration of Health Administration and Policy, UIN Alauddin Makassar
    (ID)
  • Tri Addya Karini UIN Alauddin Makassar
    (ID)
  • Nur Rahmah Faculty of Public Health Hasanuddin University
    (ID)
Keywords: Dues, BPJS Kesehatan, Participants Satisfaction

Abstract

Background: The problem that is most often heard in both mass and electronic media is related to the BPJS Health budget deficit. One of the causes is arrears from participants.

Objective: This study aims to examine the satisfaction of independent participants and the level of collectibility of BPJS Health contributions with a focus on service quality, the amount of contributions, life satisfaction, satisfaction with the level of collectibility and the amount of premiums, life satisfaction, perceptions of service quality on participant satisfaction.

Method: This type of research is associative using quantitative research methods with a sample of 21 people, taken using accidental sampling

Result: The research results show that regarding the perception of quality of service access, the results of the T Test on the PLS output show a t-count value (1.059) < t-table (1.725), the amount of contributions from the T Test results on the PLS output shows a t-count value (0.072) < t-table (1.725), participant life satisfaction. T-test results on PLS output show t-count value (0.128) < t-table (1.725), perception of Access Quality. T-test results on PLS output show t-count value (0.061) < t- table (1.725), the premium amount. The T Test results on the PLS output show the t-count value (0.128) < t-table (1.725), the life satisfaction of participants from the T Test results on the PLS output shows the t-count value (1.630) < t-table (1.725), participant satisfaction with the T Test results on the PLS output shows the t-count value (0.103) < t-table (1.725) meaning that all hypotheses are accepted.

Conclusion: The conclusion of this research is that the perception of the quality of service access, the amount of contributions, participant life satisfaction and participant satisfaction have a positive influence on the level of collectibility. Perceived quality of service access, premium amount, participant life satisfaction have a positive influence on participant satisfaction.

 

Author Biography

Yudi Adnan, Concentration of Health Administration and Policy, UIN Alauddin Makassar

References

Azhari, M.H. & Fitri, Y. E. (2022). Pengaruh Tarif dan Kualitas Pelayanan Terhadap Kepuasan pasien Rawat Inap di Rumah Sakit Tk. II dr. AK. Gani Palembang. Jurnal Kesehatan Akper Kesdam II/Sriwijaya Palembang, 11(3), 1-7. https://doi.org/10.32524/jksp.v3i1

Basri, S. (2018). Source of care selection and health care quality. perceptions: Does health insurance matter in patient satisfaction ?. Institutions and Economies Journal, 10(2), 95–120. https://smartlib.umri.ac.id/assets/uploads/files/e4e60-document-2-.pdf

Carolina, A., Yulianto, F. A., & Ganang Ibnusantosa, R. (2019). Relation of Income and BPJS Kesehatan Mandiri Participation on Street Vendors at Jalan Tamansari 2018. Prosiding Pendidikan Dokter, 5(1), 31–36. http://dx.doi.org/10.29313/kedokteran.v0i0.14525

Dewan Jaminan Sosial Nasional DJSN. (2023). Sistem Monitoring terpadu kepesertaan.https://sismonev.djsn.go.id/kepesertaan/index.php

Fatihuddin, D., & Firmansyah, M. A. (2019). Pemasaran Jasa (Strategi, Mengukur Kepuasan dan Loyalitas Pelanggan).https://www.researchgate.net/publication/331546937_PEMASARAN_JASA_Strategi_Mengukur_Kepuasan_dan_Loyalitas_Pelanggan

Gidey MT, Gebretekle GB, Hogan M-E, F. T. (2019). Willingness to pay for social health insurance and its determinants among public servants in Mekelle City, Northern Ethiopia: a mixed methods study. Cost Effectiveness and Resource Allocation, 17 (1). https://doi.org/10.1186/s12962-019-0171-x

Handoyo, S., & Fakhriza, M. (2018). Efektivitas Hukum terhadap Kepatuhan Perusahaan Dalam Kepesertaan BPJS Kesehatan. Jurnal De Facto, 4(2), 134–151. https://doi.org/10.36277/jurnaldefacto.v4i2.47

Hardika, S.P., & Purwanti, E. Y. (2020). Analisis willingness to pay terhadap iuran BPJS Kesehatan pada pekerja sektor informal di Kota Semarang. Diponegoro Journal of Economics, 9(3), 131–143. https://ejournal3.undip.ac.id/index.php/jme/article/view/31578

Hasibuan, R., Purnama, T. B., & Susanti, N. (2020). Respon Kenaikan Iuran Jaminan Kesehatan Nasional dan Utilitas Puskesmas Oleh Peserta JKN di Medan. Jurnal Kebijakan Kesehatan Indonesia, 09(04), 211–217. https://doi.org/10.22146/jkki.59237

Hildayanti, A. N., Batara, A. S., & Alwi, M. K. (2021). Determinan Ability To Pay dan Willingness To Pay Iuran Peserta Mandiri BPJS Kesehatan di Kecamatan Takabonerate (Studi Kasus di Kabupaten Kepulauan Selayar). Promotif : Jurnal Kesehatan Masyarakat, 11(1), 30–37. https://doi.org/10.56338/pjkm.v11i1.1515

Kartika, R. C., Triana, D., Puspita, S. D., Jannah, M., & Ayu, D. P. (2023). Upaya Peningkatan Loyalitas Pasien melalui Peningkatan Kepuasan Pasien di Rumah Sakit. Jurnal Ilmiah Permas: Jurnal Ilmiah STIKES Kendal, 13(3), 701–708. https://doi.org/10.32583/pskm.v13i3.959

Lasut, R. F., Mandey, S. L., & Jan, A. H. (2021). Analisis Pengaruh Kualitas Pelayanan dan Besaran Premi Terhadap Tingkat Kolektibilitas dan Kepuasan Peserta sebagai Variabel Intervening pada BPJS Kesehatan Cabang Manado. Aksara: Jurnal Ilmu Pendidikan Nonformal, 7(2), 633. https://doi.org/10.37905/aksara.7.2.633-646.2021

Liu, S., Li, G., Liu, N., & Hongwei, W. (2021). The Impact of Patient Satisfaction on Patient Loyalty with the Mediating Effect of Patient Trust. Inquiry (United States), 58. https://doi.org/10.1177/00469580211007221

Mekarisce, A. A., Noerjoedianto, D., & Solida, A. (2022). Hubungan sosio demografi dan pendapatan dengan kepatuhan membayar iuran PBPU pekerja mandiri di BPJS kesehatan KC Jambi. Riset Informasi Kesehatan, 11(1), 13. https://doi.org/10.30644/rik.v11i1.548

Murniasih, M., Suparman, R., Mamlukah, M., & Febriani, E. (2022). Faktor-Faktor Yang Berhubungan Dengan Kepatuhan Pembayaran Iuran Bpjs Kesehatan Pada Peserta Mandiri Di Puskesmas Kertasemaya Kabupaten Indramayu Tahun 2022. Journal of Public Health Innovation, 3(01), 41–51. https://doi.org/10.34305/jphi.v3i01.604

Novita, M, Handayai, S, Darma Y I, Edison. (2022). Faktor Faktor Yang Berhubungan Dengan Kepatuhan Membayar Iuran BPJS Kesehatan Mandiri pada Pasien Rawat Jalan di Puskesmas Lubuk Basung Kab. Agam. Study Fenomenologi Pengalaman Keluarga Pasien Dalam penanganan Prehospital Pasca Deteksi Dini Stroke. Jurnal Kesehatan Medika Saintika, 11(2), 282–289 http://dx.doi.org/10.30633/jkms.v13i1.1405

Putra, I. G. B. S., & Abiyoga, N. L. A. (2023). Pengaruh Brand Image, Kualitas Produk, Harga dan Life Style Terhadap Keputusan Pembelian. Journal Manajemen, Kewirausahaan dan Pariwisata, 3(2), 343–351 DOI: https://doi.org/10.1177/0046958021100722

Rismawati, , Lisnawaty, J. N. (2017). Factors related to compliance paying of BPJS mandiri insurance. contribution in the working area of Batalaiworu Public Health Center In 2017. JIMKESMAS Jurnal Ilmiah Mahasiswa Kesehatan Masyarakat (UHO), 2(6), 1-10. https://ojs.uho.ac.id/index.php/JIMKESMAS

Rosdiana, H., Nurmawaty, D., Heryana, A., & Irfandi, A. (2023). Faktor – Faktor Yang Berhubungan Dengan Kepatuhan Membayar Iuran Bpjs Kesehatan Oleh Peserta Mandiri Pada Unit Rawat Jalan Puskesmas Kecamatan Kalideres Tahun 2023. Jurnal Ilmiah Multidisiplin, 2(05), 51–57. https://doi.org/10.56127/jukim.v2i05.889

Rotileanu, A., & Onişor, L.-F. (2021). Private health insurance customer satisfaction. A consumer behavior exploratory study based on structural equation modeling. Proceedings of the International Conference on Business Excellence, 15(1), 650–663. https://doi.org/10.2478/picbe-2021-0061

Salim, D. L. F. (2020). Aksesibilitas Pembiayaan Kesehatan Dalam Program Jaminan Kesehatan Nasional. Lex Et Societatis, 8(4), 104–114. https://doi.org/10.35796/les.v8i4.30915

Sitti F Z, Batara S A. (2021). Faktor yang Berhubungan dengan Kepatuhan Membayar Iuran BPJS Mandiri pada Pasien di RSUD Kabupaten Mamuju. Window of Public Health Journal UMI Makassar, 2(4), 689–698. https://doi.org/10.33096/woph.v2i4.221

Wijaya, T., & Fajriana, I. (2018). Participant Satisfaction Rate of JKN. KIS BPJS Kesehatan in Palembang City. Eksis Journal, 13(2), 81–92 https://doi.org/10.32795/vol4wamrtno1th24

Wulandari, A., Syah, N. A., & Ernawati, C. H. T. (2020). 1219-2642-1-Pb. Jurnal Universitas Andalas, 9(1), 7–17 https://doi.org/10.25077/jka.v9i1.1219

Yusuf, E., & Awwaliyah, I. (2018). The Implementation of the Indonesian National Health Insurance Programme: How Satisfied were the Insured Participants and the Healthcare Providers. Journal of Consumer Sciences (journal IPB), 3(2), 27. https://doi.org/10.29244/jcs.3.2.27-42

Published
2024-02-19
How to Cite
Surahmawati, S., Adnan, Y., Karini, T. A., & Nur Rahmah. (2024). ANALYSIS OF THE LEVEL SATISFACTION INDEPENDENT PARTICIPANTS AND MANAGEMENT OF BPJS KESEHATAN CONTRIBUTION COLLECTABILITY. Homes Journal: Hospital Management Studies Journal, 5(1), 38-51. https://doi.org/10.24252/hmsj.v5i1.45089
Abstract viewed = 101 times