Sugiono, E., Achmadi, A., Hendryadi, H., Gustiawan, D. and Gusliana Mais, R. (2023) “Customer Incivility and Employee Silence: A Short-Longitudinal Model Relationship and Its Effect on Turnover Intention ”, Jurnal Minds: Manajemen Ide dan Inspirasi, 10(2), pp. 219-238. doi: 10.24252/minds.v10i2.37354.