Jurnal Minds: Manajemen Ide dan Inspirasi

Organizational Justice and Employee Cynicism: Can Trust Mediate?

Ryan Basith Fasih Khan, Bagas Adi Firmansyah (Author) — Wed, 19 Jun 2024 13:10:56 +0000

This study examines how employee cynicism, characterized by negativity, skepticism, and distrust, can hinder productivity and organizational success. To understand this phenomenon in public organizations, we surveyed 163 public servants in East Java, Indonesia. We analyzed the data across different organizational sizes, performance levels, and strategic goals using an exploratory-based structural-equation model. Our findings reveal three key points. First, employees experience less cynicism when they perceive fairness, equality, and transparency in the workplace, highlighting the importance of organizational justice. Second, employee trust acts as a protective factor, further reducing cynicism. Finally, employee trust mediates the relationship between organizational justice and cynicism, suggesting that fostering trust strengthens the link between fair treatment and positive employee attitudes. These results emphasize the importance of staff departments and leadership promoting both organizational fairness and trust to create a healthier and more productive work environment.

Beyond the Badge: The Determinants of Indonesian Public-Servant Performance

Ahmad Ahmad, St. Nurhayati Azis, Moh Zulkifli Murfat (Author) — Wed, 19 Jun 2024 13:13:52 +0000

Indonesia's public servants struggle to match the comparative performance of its top ASEAN peers, potentially due to an underdeveloped workforce. This study, drawing on insights from 214 public servants, delves deeper to identify key performance drivers. Surprisingly, this analysis, using a Structural Equation Model, reveals no significant link between organizational culture and employee commitment, motivation, or performance. Instead, the study pinpoints competency mismatch as the critical factor hindering effectiveness. Actionable insights emerge, highlighting the need for strategic skill development programs tailored to individual roles and responsibilities. Furthermore, the research underscores the current emphasis on behavioral factors, calling for a shift towards targeted interventions that modify employee behavior and drive performance improvement.

Increasing Customer Satisfaction through Rural Tourism’s Quality Service, Experience, and Offered Value

Sukaris Sukaris (Author) — Thu, 20 Jun 2024 07:30:11 +0000

Rural-based tourism is one of the potential contributors to the development of the rural economy. Therefore, an enhanced tourism value is critical to create visitor satisfaction during the trips. This study aims to empirically investigate tourist satisfaction by the rural tourism services quality and tourism experience, mediated by the offered value. This research analyzes 123 visitor responses, by constructing a Structural-Equation-Modeling with WarpPLS. The results of the research show that rural tourism service quality influences the customers’ value and satisfaction. The tailored experience enhances the offered value. Building a strong value proposal embedded in the tourism brings positive result to tourist’ satisfaction as well as mediate the effects of service quality and experience in it. The management should pursue a specified offered values that can be easily realized and accepted from the perspective of visitors.

Innovative Worker: Exploring the Mediation of Cognitive Dependency Factors between Leadership Support and Workplace Friendship

Ismail Haji Ali, Muhammad Fadhil, Jafar Basalamah (Author) — Thu, 20 Jun 2024 00:00:00 +0000

This research aims to examine the impact of leadership support and workplace friendship on employees' innovative behavior, as well as the mediating effect of cognitive dependency. This study utilizes 200 responses from employees at global ride-hailing firm, Grab. The partial-least-square structural-equation modelling (PLS-SEM) method is executed to analyze the hypotheses. The findings suggest the positive correlation between workplace friendship and innovative behavior, with cognitive dependency acts as a mediator between these two constructs. In particular, the role of cognitive reliance might be regarded as a significant determinant of employee behavior. This paper is a valuable resource for academics studying cognitive reliance, a topic that is often overlooked in past researches.

Islamic Work Ethics, Employee Response, and Job Satisfaction: An Exploration of Indonesian Islamic Banking Employees

An Ras Try Astuti (Author) — Thu, 20 Jun 2024 12:59:53 +0000

This quantitative study investigates the impact of Islamic work ethic on employee response and job satisfaction within the Indonesian Islamic banking sector. It contributes to the academic literature by examining the nuanced relationships among these variables, shedding light on organizational dynamics specific to Islamic banking contexts. This study investigates survey responses from 120 Islamic banking employees by employing partial-least-square structural-equation modeling (PLS-SEM). Our findings indicate a significant positive influence of Islamic work ethic on both employee response and job satisfaction. We uncover the mediating role of job satisfaction in the relationship between Islamic work ethic and employee response, providing valuable insights for human resource management practices in Islamic banking environments.

Brand Image of a Global Automotive Brand: Does Marketing Mix still Work the Charm?

Thu, 20 Jun 2024 13:37:47 +0000

This study explores how the brand image of a legacy automaker like Toyota adapts in the face of increasing competition in eco-friendly vehicles and advanced technology. We examine how customers perceive Toyota's product quality and pricing strategies in relation to brand image and purchase decisions. Through a survey of 170 customers, we utilize a covariance-based structural equation model (CB-SEM) to analyze the data. Interestingly, our findings suggest that product quality does not directly influence brand image, nor does it have an indirect effect on buying decisions. However, other hypothesized relationships within the model were supported. This implies that for established brands like Toyota, price competitiveness might be a more significant factor for a large segment of their customer base. Toyota's focus on price competitiveness could potentially deter new entrants, allowing them to refine their offerings with more strategic pricing.

Exploring the Ambidexterity Landscape: A Comprehensive Bibliometric Analysis of Organizational Change Research

Reni Rosari, Heni Ardianto, Vania Olivine Danarilia (Author) — Fri, 28 Jun 2024 08:15:06 +0000

The development of literature regarding ambidexterity needs to include the discussion in the strategic renewal amidst increasingly dynamic organizational changes. This research aims to conduct a bibliometric analysis of the ambidexterity literature in the context of organizational change. The reviewed articles were taken from the Scopus database, consisting of 314 articles from 2003 to November 2022 using PoP software. Bibliometric analysis is carried out with the help of VOS Viewer to build, visualize, and explore bibliometric networks. This study uses systematic data to uncover emerging trends and qualitative inductive analysis to determine relevant themes within the topic. The results show that ambidexterity can improve the performance and viability of complex businesses. Overall, this review highlights the importance of ambidexterity in organizational success and suggests avenues for further research to deepen academic understanding and increase practical applications.

The Capability to 'Have It All': Exploring how Socioeconomic Conditions Affect Married Women Direct Sellers' Lives

Adella Nurfadilah (Author) — Fri, 28 Jun 2024 09:10:47 +0000

The 'have it all' ideology has proven challenging; thus, many married women turn to direct selling. While offering easiness, recent studies highlight its potential exploitation, particularly among low-income individuals. This study addresses the scarcity of qualitative research on married women in Indonesia's beauty industry who engage in direct selling, examining how socioeconomic conditions impact their lives. Through snowball sampling and in-depth interviews among 16 married women direct sellers, the findings indicated that socioeconomic status enhances their ability to balance multiple roles. However, success is not assured, regardless of initial conditions. These findings are pivotal for policymakers and practitioners seeking to establish a fairer, more empowering environment for women.

Ethical Leadership, Ethical Culture, Voice Behaviour, and Employee Performance

Ajna Cakra Bayu Mahendra, Ika Nurul Qamari, Mastura Roni (Author) — Sun, 30 Jun 2024 05:50:55 +0000

Employees are required to maintain positive interactions with one another in the workplace. This study advances the conversation of ethical leadership and ethical culture on employee performance, with voice behavior as a mediator. This study distributed 350 questionnaires to construction company employees in Bantul, Indonesia, and obtained a 153-response rate (43.71%). Structural equation modeling with Amos software is used to analyze the coded information. This study found a substantial link between ethical leadership, ethical culture, and voice behavior in increasing employee performance. Furthermore, voice behavior was discovered to mediate in both relationships. The finding implies a critical need to maintain positive conversations inside firms as they are part of job satisfaction indicators.

Determinants of Non-Performing Financing Risk in Islamic Commercial Banks in Indonesia

Andi Muhammad Yusuf, Abdul Hamid, M. Cholil Nafis (Author) — Sun, 30 Jun 2024 00:00:00 +0000

This research comprehensively investigates the causes of NPF risk factors and proposes control strategies in Indonesian Islamic Banking. This model constructs a research model by Employing Generalized Least Squares, Path Analysis, Analytical Hierarchy Process (AHP), and Interpretative Structural Modelling (ISM). The data is pooled from 12 Indonesian Islamic banks from 2012 to 2020. These exhaustive analyses reveal an intricate building of unresolved debts. Some key findings in the financial ratios support the positive impact of good corporate governance (GCG) and Islamic corporate social responsibility (ICSR) on NPF. In contrast, asset utilization (AUR) negatively affects NPF. Furthermore, profitability and operation costs increase NPF. Some indirect paths are also realized. This research proposes a more holistic approach to forming NPFs in Islamic banking, critical for managerial decision-making in drafting their budget structures.

Internal Resources that Encourage Students to Engage in Value Co-Creation Activities

Sun, 30 Jun 2024 00:00:00 +0000

There is still debate among academics about the activities and operations of universities and whether they can be equated with business entities. This study analyzes the relationship between student resource factors and university value co-creation activities. Several variables in this research have never been studied in the context of higher education services. This research employs a quantitative approach and involves the participation of 398 students from various universities in Makassar, Indonesia. Data is processed and analyzed using Smart-PLS software. The results showed that student resources, such as student self-efficacy, student education, and student expertise, positively and significantly influenced value co-creation activities in the university environment. The creation of university values must create a positive environment to attract future pupils.