Zain, Zandy Pratama. “Dampak Reliability Dan Responsiveness Terhadap Kepuasan Pelanggan Di SPBU Gowa”. Study of Scientific and Behavioral Management 2, no. 1 (April 2, 2021). Diakses April 4, 2025. https://journal3.uin-alauddin.ac.id/index.php/ssbm/article/view/20217.