PUBLIC SERVICE MODEL AND EMPLOYEE WORK EFFECTIVENESS THROUGH A WEBSITE-BASED MANAGEMENT INFORMATION SYSTEM
Abstract
Services to the public and work effectiveness experience changes in activities so a management information system needs to be implemented. The purpose of this study was to obtain information on the results of implementing a website-based management information system on public services and the effectiveness of employee work. This study uses a qualitative approach in this case completing the formulation that has been determined, while the data collection method is by interviewing 3 employees who are in charge of running the management information system. Furthermore, interviews were also conducted with 2 people who had used information services. Based on the results of research conducted on informants, it was stated that the website-based management information system that was implemented was not optimal in providing services to the public, while for work effectiveness it was sufficient to make it easier for employees to work. The management information system that is implemented in general makes employee work effectiveness easier, but the service does not meet public needs.
References
Abrego Almazán, D., Sánchez Tovar, Y., & Medina Quintero, J. M. (2017). Influencia de los sistemas de información en los resultados organizacionales. Contaduria y Administracion, 62(2), 303–320. https://doi.org/10.1016/j.cya.2016.07.005
Adenekan, T. E., & Haliso, Y. (2019). Role of Government in the Provision of Information System and Services in Nigeria. https://digitalcommons.unl.edu/libphilprac
Afrida Indra, Y. (2020). Penerapan Sebelum Dan Sesudah Sistem Informasi Akuntansi Syariah Dengan Menggunakan Aplikasi Software Accounting Dalam Penyusunan Laporan Keuangan Bagi UMKM. Al-Intaj, 6(20).
Al Moaiad, Y., ABaker El-Ebiary, Y., Hatamleh, A., Thaher Amayreh, K., Mohamed, R. R., Abdulkarem Al-Haithami, W., Iryani Ahmad Saany, S., Ts, A., Author, C., & ABaker El-Ebiary Assoc Ts, Y. (2023). A Review Of The Effectiveness Of Management Information System In Decision Making. Journal of Pharmaceutical Negative Results ¦, 14, 2023. https://doi.org/10.47750/pnr.2023.14.S02.155
Alawaqleh, Q. A. (2021). The Effect of Internal Control on Employee Performance of Small and Medium-Sized Enterprises in Jordan: The Role of Accounting Information System. Journal of Asian Finance, Economics and Business, 8(3), 855–863. https://doi.org/10.13106/jafeb.2021.vol8.no3.0855
Al-Tit, A. A. (2016). Management Information Systems in Public Institutions in Jordan An Eye on Implementation Success Factors and their Relationship with Organizational Performance. In IJACSA) International Journal of Advanced Computer Science and Applications (Vol. 7, Issue 7). www.ijacsa.thesai.org
Beadles, N. A., Lowery, C. M., & Johns, K. (2015). The Impact of Human Resource Information Systems: An Exploratory Study in the Public Sector. Communications of the IIMA, 5(4). https://doi.org/10.58729/1941-6687.1280
Dia Ningtyas, N., & Khusniyah Indrawati, N. (2014). Kinerja Keuangan Sebelum Dan Sesudah Penerapan Sistem Entreprise Resource Planning (ERP). Jurnal Management Risiko Dan Keuangan, 1(3).
https://doi.org/10.21776/jmrk.2022.01.3.03
Dwiyanto, A. (2015). Mewujudkan Good Governance Melalui Pelayanan Publik. Yogyakarta: Pustaka Pelajar.
Fadhil, S., Mahmood, N., & Ahmed, N. (2021a). The Significance of Management Information System in Improving Organizational Performance and Effectiveness. Journal of Garmian University, 7(4), 195–211.
https://doi.org/10.24271/garmian.207017
Fadhil, S., Mahmood, N., & Ahmed, N. (2021b). The Significance of Management Information System in Improving Organizational Performance and Effectiveness. Journal of Garmian University, 7(4), 195–211.
https://doi.org/10.24271/garmian.207017
Fahmi, L. I., & Ratnawati, S. (2020). Teknologi Informasi Sebagai Fasilitas Kerja Dalam Meningkatkan Efektifitas Kerja di Pengadilan Negeri Magelang Kelas IB. Jurnal Maneksi, 9(2).
Fitri Ariesta Susilo, G., & Afandi, P. (2021). Continuance Use of Management Information Systemsfor Civil Registration Services. Jurnal Riset Akuntansi Kontemporer (JRAK), 13(1), 37–41.
https://journal.unpas.ac.id/index.php/jrak/index
Friyatna, A., Hidayatullah, S., & Ardianto, Y. T. (2021a). The Influence Of Management Information Systems And Public Service Performance On The User Satisfaction Index With Service Quality Mediator At The Office Of Communication And Information Technology In Blitar. International Journal of Scientific and Technology Research, 10(11). www.ijstr.org
Friyatna, A., Hidayatullah, S., & Ardianto, Y. T. (2021b). The Influence Of Management Information Systems And Public Service Performance On The User Satisfaction Index With Service Quality Mediator At The Office Of Communication And Information Technology In Blitar. International Journal Of Scientific & Technology Research, 10(11). www.ijstr.org
Ghafoor Awan, A., & Multan Fahad-Ul-Haq Khan, P. (2016a). Impact of Management Information System on the Performance of the Organization (Profitability, Innovation, and Growth). In An International Peer-reviewed Journal (Vol. 21). www.iiste.org
Ghafoor Awan, A., & Multan Fahad-Ul-Haq Khan, P. (2016b). Impact of Management Information System on the Performance of the Organization (Profitability, Innovation, and Growth). In An International Peer-reviewed Journal (Vol. 21). www.iiste.org
Gunadi, G. (2019). Qualitative system dynamics modelling of the impacts of maintenance, effort, competence and collaboration on e-government website availability. Electronic Government, an International Journal, 15(2), 189–212. https://doi.org/10.1504/EG.2019.098671
Kencana, P. N., Asmalah, L., & Munadjat, B. (2021). The Effect of Discipline and Work Motivation on Work Productivity on Shaza Depok Employees.
http://e-journal.stie-kusumanegara.ac.id
Laia, O., Halawa, O., & Lahagu, P. (2022). Pengaruh Sistem Informasi Manajemen Terhadap Pelayanan Publik. Jurnal Akuntansi, Manajemen Dan Ekonomi, 1(1), 70–76. https://doi.org/10.56248/jamane.v1i1.15
Loryana, D., & Syahidul, M. (2021). Implementasi Sistem Informasi Manajemen Dalam Meningkatkan Pelayanan Pendidikan Sekolah di Masa Pandemi Covid-19. Jurnal Inspirasi Manajemen Pendidikan, 9(5), 1221–1235.
M.A.AL-Gharaibeh, S., & M.M. Malkawi, N. (2013). The Impact of Management Information Systems on the Performance of Governmental Organizations-Study at Jordanian Ministry of Planning. www.ijbssnet.com
Madonsela, N. S. (2020). Integration of the Management Information System for Competitive Positioning. Procedia Manufacturing, 43, 375–382.
https://doi.org/10.1016/j.promfg.2020.02.176
Mary, M., & Ph, I. (2018). Importance of Management Information System in service Delivery and Paper Work in Nigeria University. IOSR Journal of Business and Management (IOSR-JBM), 20(9), 30–38.
https://doi.org/10.9790/487X-2009013038
Penn, L., Goffe, L., Haste, A., & Moffatt, S. (2019). Management information systems for community based interventions to improve health: Qualitative study of stakeholder perspectives. BMC Public Health, 19(1).
https://doi.org/10.1186/s12889-018-6363-z
Puji Utami, K. (2021). The Role of Management Information Systems in the Decision-Making Process in the Hospital Sector. In Turkish Journal of Computer and Mathematics Education (Vol. 12, Issue 14).
Qekaj-Thaçi, A., & Thaçi, L. (2023). The Quality of E-Government Management, Information Security and Quality. Emerging Science Journal, 7(1), 228–244. https://doi.org/10.28991/ESJ-2023-07-01-016
Rahimi, H., Ghoraba, M., & Dehbashi, A. (2016). The Effects of Human Resources Information Systems on the Quality of Work Life in Public Sector Organization. International Journal of Academic Research in Economics and Management Sciences, 4(4). https://doi.org/10.6007/ijarems/v4-i4/2007
Septia Phurma, V. (2022). Analisis Sistem Informasi Desa dalam Pelayanan Publik di Desa Gunong Kleng Kabupaten Aceh Barat. JESS (Journal of Education on Social Science, 6, 206–215. https://doi.org/10.24036/jess.v6i2
Setyawati, E. (2021). Web-Based Management Information System for Services Development: A Literature Review. International Journal of Current Science Research and Review, 04(03). https://doi.org/10.47191/ijcsrr/V4-i3-05
Sholeh, M., & Wahyudin, D. (2021). Pengaruh Sistem Informasi Manajemen Dan Kompetensi Terhadap Efektifitas Kerja di PT. Citra Solusi Informatika (Vol. 3, Issue 1). http://ojs.stiami.ac.id
Silfiani, S., & Hasanah Purnomowati, N. (2021). Efektivitas Pelaporan Keuangan Sebelum Dan Sesudah Implementasi Sistem Informasi Manajemen Keuangan Daerah (Simda Keuangan) Pada Pemerintah Kabupaten Magelang. Jurnal Akuntansi Dan Bisnis, 21(2).
Sutriani, & Hamdiah. (2022). Analisis Efektivitas Kerja dan Tata Ruang. Jurnal Visioner & Strategis, 11(1), 55–59.
Umar, R., Rompas, W. Y., & Pombengi, J. D. (2018). Pengaruh Teknologi Informasi Terhadap Efektivitas Organisasi di Sekretariat Dprd Kabupaten Kepulauan Sula Provinsi Maluku Utara.
Yuniningsih, T., & Suwitri, S. (2019). Pelayanan Publik di Era Otonomi Desa Antara Harapan dan Kenyataan (Sebuah Tinjauan Kritis). In JPALG (Vol. 3, Issue 2). http://jurnal.untidar.ac.id/index.php/publicadmini
Zulfina, A., Rahim Matondang, A., Karina, B., Sembiring, F., & Zulfina, A. Al. (2020). The Effects of Employee Management Information System (SIMPEG), Workplace Environment and Human Resources Quality on Performance through Employee Motivation to Digital System. International Journal of Research and Review (Ijrrjournal.Com), 7(7), 7.
Copyright (c) 2023 Assets : Jurnal Ekonomi, Manajemen dan Akuntansi
![Creative Commons License](http://i.creativecommons.org/l/by-nc-sa/4.0/88x31.png)
This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.