STUDI LITERATUR SISTEMATIS: FAKTOR PENENTU KEBERHASILAN PENERAPAN ERP DALAM ORGANISASI
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Abstract
Enterprise Resource Planning (ERP) is considered by many organizations as a potential solution, essential for businesses to gain efficiencies and become competitive. ERP implementation can reap enormous benefits or it can be disastrous for an organization that fails to manage the implementation process. Adoption of a new ERP system is a very complex process and it is not as easy as one might think. The purpose of this research is to help practitioners and business people to increase the chances of success in implementing ERP in business. The results found from this literature study are factors that need to be considered during implementation, in order to facilitate the continued success of the ERP system and ensure a better impact. In the literature, we identified more than 30 CSFs, 12 of which were selected. Then, through recording the frequency of occurrence of the 12 factors identified in the literature, it is possible to provide a classification, which will help further investigations and ERP implementers to identify possible problems and to detect possible negative influences on project success
Article Details
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Putri Ramadhani, Nur’Illiyyien, N., Indrijawati, A., & Ferdiansyah, M. I. (2023). STUDI LITERATUR SISTEMATIS: FAKTOR PENENTU KEBERHASILAN PENERAPAN ERP DALAM ORGANISASI. ISAFIR: Islamic Accounting and Finance Review, 4(1), 58-71. https://doi.org/10.24252/isafir.v4i1.34588
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References
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Abu Ghazaleh, M., Abdallah, S., & Zabadi, A. (2019). Promoting successful ERP post-implementation: a case study. Journal of Systems and Information Technology, 21(3), 325–346. https://doi.org/10.1108/JSIT-05-2018-0073
Acar, A. Z. (2018). Article information : Critical success factors for ERP system implementation : a user perspective. University of Toledo Libraries.
Ahmad, M. M., & Cuenca, R. P. (2013). Critical success factors for ERP implementation in SMEs. Robotics and Computer-Integrated Manufacturing, 29(3), 104–111. https://doi.org/10.1016/j.rcim.2012.04.019
Ahmadzadeh, A., Sheikh Aboumasoudi, A., Shahin, A., & Teimouri, H. (2020). Developing a QFD model for prioritizing the CSFs of ERP based on the enablers of organizational agility. Benchmarking, 28(4), 1164–1185. https://doi.org/10.1108/BIJ-08-2020-0411
Barth, C., & Koch, S. (2019). Critical success factors in ERP upgrade projects. Industrial Management and Data Systems, 119(3), 656–675. https://doi.org/10.1108/IMDS-01-2018-0016
Cheng, Y. M. (2018). What drives cloud ERP continuance? An integrated view. Journal of Enterprise Information Management, 31(5), 724–750. https://doi.org/10.1108/JEIM-02-2018-0043
Chofreh, A. G., Goni, F. A., & Klemeš, J. J. (2018). Sustainable enterprise resource planning systems implementation: A framework development. Journal of Cleaner Production, 198, 1345–1354. https://doi.org/10.1016/j.jclepro.2018.07.096
Davenport, T. H., Harris, J. G., & Cantrell, S. (2004). Enterprise systems and ongoing process change. Business Process Management Journal, 10(1), 16–26. https://doi.org/10.1108/14637150410518301
Goldston, J. (2019). Critical Success Factors in Small and Medium Enterprise ERP Implementations. International Journal of Scientific & Engineering Research, 10(January). Retrieved from http://www.ijser.orghttp//www.ijser.org
Gupta, S., Misra, S. C., Kock, N., & Roubaud, D. (2018). Organizational, technological and extrinsic factors in the implementation of cloud ERP in SMEs. Journal of Organizational Change Management, 31(1), 83–102. https://doi.org/10.1108/JOCM-06-2017-0230
Hankin, P., Almanei, M., & Salonitis, K. (2021). An ISM analysis of the critical success factors in ERP implementation. Advances in Transdisciplinary Engineering, 15, 383–389. https://doi.org/10.3233/ATDE210066
Hassan, M., A. Jabar, M., Sidi, F., Yah Jusoh, Y., & Abdullah, S. (2018). Critical Success Factors and Their Influence in Erp Implementation Success of Organizational Performance. Acta Informatica Malaysia, 2(1), 12–16. https://doi.org/10.26480/aim.01.2018.12.16
Idilbi, M., & Abu-Shanab, E. A. (2022). Critical Success Factors for ERP Implementation. International Journal of Technology and Human Interaction, 18(1), 1–22. https://doi.org/10.4018/ijthi.297613
Jæger, B., Bruckenberger, S. A., & Mishra, A. (2020). Critical success factors for ERP consultancies a case study. Scandinavian Journal of Information Systems, 32(2), 1–34.
Jha, V. K., Pal, P., & Ranjan, S. (2018). Critical success factors in ERP implementation in Indian manufacturing enterprises: an exploratory analysis. International Journal of Business Information Systems, 28(4), 404. https://doi.org/10.1504/ijbis.2018.10014631
Kala Kamdjoug, J. R., Bawack, R. E., & Tayou, A. E. T. (2020). An ERP success model based on agency theory and IS success model: The case of a banking institution in Africa. Business Process Management Journal, 26(6), 1577–1597. https://doi.org/10.1108/BPMJ-04-2018-0113
Kiran, T. S., & Reddy, A. V. (2019). Critical success factors of ERP implementation in SMEs. Journal of Project Management, (June), 267–280. https://doi.org/10.5267/j.jpm.2019.6.001
Kitchenham, B., Brereton, O. P., Budgen, D., Turner, M., Bailey, J., & Linkman, S. (2009). Systematic literature reviews in software engineering – A systematic literature review. Information and Software Technology, 51(1), 7–15. https://doi.org/10.1016/j.infsof.2008.09.009
Madanian, S., Subasinghage, M., & Tachiona, S. C. (2021). Critical Success Factors of Agile ERP Development and Implementation Projects: A Systematic Literature Review. Pacis 2021 Proceedings, (August 2022), 1–2.
Mahmood, F., Khan, A. Z., & Bokhari, R. H. (2020). ERP issues and challenges: a research synthesis. Kybernetes, 49(3), 629–659. https://doi.org/10.1108/K-12-2018-0699
Mahraz, M. I., Benabbou, L., & Berrado, A. (2018). Critical success factors for ERP implementations: A Moroccan case study. Proceedings of the International Conference on Industrial Engineering and Operations Management, 2018(JUL), 1122–1133.
Mahraz, M. I., Benabbou, L., & Berrado, A. (2020). A compilation and analysis of critical success factors for the ERP implementation. International Journal of Enterprise Information Systems, 16(2), 107–133. https://doi.org/10.4018/IJEIS.2020040107
Noureldeen, A., Salaheldeen, M., & Battour, M. (2022). Critical Success Factors for ERP Implementation: A Study on Mobile Telecommunication Companies in Egypt. In Lecture Notes in Networks and Systems (Vol. 299). https://doi.org/10.1007/978-3-030-82616-1_57
Nzama, L. (2021). Enterprise resource planning (ERP) upgrades in south african higher education institutions: Pros, cons and financial efficacy. Journal of Global Business and Technology, 17(1), 98–109.
Olson, D. L., & Staley, J. (2012). Case study of open-source enterprise resource planning implementation in a small business. Enterprise Information Systems, 6(1), 79–94. https://doi.org/10.1080/17517575.2011.566697
Osnes, K. B., Olsen, J. R., Vassilakopoulou, P., & Hustad, E. (2018). ERP systems in multinational enterprises: A literature Review of Post-implementation Challenges. Procedia Computer Science, 138, 541–548. https://doi.org/10.1016/j.procs.2018.10.074
Putri, A. D., Lubis, M., & Azizah, A. H. (2020). Analysis of critical success factors (CSF) in enterprise resource planning (ERP) implementation using extended technology acceptance model (TAM) at trading and distribution company. 2020 4th International Conference on Electrical, Telecommunication and Computer Engineering, ELTICOM 2020 - Proceedings, (September), 129–135. https://doi.org/10.1109/ELTICOM50775.2020.9230527
Rizkiana, A. K., Ritchi, H., & Adrianto, Z. (2021). Critical Success Factors Enterprise Resource Planning (ERP) Implementation in Higher Education. Journal of Accounting Auditing and Business, 4(1), 54. https://doi.org/10.24198/jaab.v4i1.31551
Rodriguez, R., Molina-Castillo, F. J., & Svensson, G. (2020). Enterprise resource planning and business model innovation: process, evolution and outcome. European Journal of Innovation Management, 23(4), 728–752. https://doi.org/10.1108/EJIM-04-2019-0092
Rohani, R., Sultan, P. I., Hasrulnizzam, W., & Mahmood, W. (2021). Enterprise Resource Planning ( ERP ) System : A Review on Critical Success Factors. National Technology Research in Engineering, Design and Social Science Conference, (September).
Shafique, M. (2019). Governance and Management Review ( GMR ) CRITICAL SUCCESS FACTORS IN IMPLEMENTING ENTERPRISE RESOURCE PLANNING ( ERP ) SYSTEM IN PAKISTANI ORGANIZATIONS Naveed Saeed Rana Shabana Naveed. GOVERNANCE AND MANAGEMENT REVIEW, 4(1).
Talluri, S. K., & Vasu Deva Reddy, A. (2019). Evaluating critical success factors of ERP implementation in SMEs. International Journal of Recent Technology and Engineering, 8(2), 1144–1149. https://doi.org/10.35940/ijrte.B1716.078219
Tongsuksai, S., Mathrani, S., & Weerasinghe, K. (2021). Critical success factors and challenges for cloud ERP system implementations in SMEs: A vendors’ perspective. 2021 IEEE Asia-Pacific Conference on Computer Science and Data Engineering, CSDE 2021, (December). https://doi.org/10.1109/CSDE53843.2021.9718428
Usman Shehu, A., & Masunda, T. (2018). The review of critical success factors of enterprise resource planning system implementation. Discovery, 54(276). Retrieved from https://www.researchgate.net/publication/328929699
Xie, Y., Allen, C., & Ali, M. (2022). Critical success factor based resource allocation in ERP implementation: A nonlinear programming model. Heliyon, 8(8), e10044. https://doi.org/10.1016/j.heliyon.2022.e10044
Zadeh, A. H., Akinyemi, B. A., Jeyaraj, A., & Zolbanin, H. M. (2018). Cloud ERP systems for smalland-medium enterprises: A case study in the food industry. Journal of Cases on Information Technology, 20(4), 53–70. https://doi.org/10.4018/JCIT.2018100104
Abu Ghazaleh, M., Abdallah, S., & Khan, M. (2019). Critical internal organization’s forces influencing sustainability of post ERP in UAE service industry: A confirmatory factor analysis approach. International Journal of Organizational Analysis, 27(3), 759–785. https://doi.org/10.1108/IJOA-03-2018-1375
Abu Ghazaleh, M., Abdallah, S., & Zabadi, A. (2019). Promoting successful ERP post-implementation: a case study. Journal of Systems and Information Technology, 21(3), 325–346. https://doi.org/10.1108/JSIT-05-2018-0073
Acar, A. Z. (2018). Article information : Critical success factors for ERP system implementation : a user perspective. University of Toledo Libraries.
Ahmad, M. M., & Cuenca, R. P. (2013). Critical success factors for ERP implementation in SMEs. Robotics and Computer-Integrated Manufacturing, 29(3), 104–111. https://doi.org/10.1016/j.rcim.2012.04.019
Ahmadzadeh, A., Sheikh Aboumasoudi, A., Shahin, A., & Teimouri, H. (2020). Developing a QFD model for prioritizing the CSFs of ERP based on the enablers of organizational agility. Benchmarking, 28(4), 1164–1185. https://doi.org/10.1108/BIJ-08-2020-0411
Barth, C., & Koch, S. (2019). Critical success factors in ERP upgrade projects. Industrial Management and Data Systems, 119(3), 656–675. https://doi.org/10.1108/IMDS-01-2018-0016
Cheng, Y. M. (2018). What drives cloud ERP continuance? An integrated view. Journal of Enterprise Information Management, 31(5), 724–750. https://doi.org/10.1108/JEIM-02-2018-0043
Chofreh, A. G., Goni, F. A., & Klemeš, J. J. (2018). Sustainable enterprise resource planning systems implementation: A framework development. Journal of Cleaner Production, 198, 1345–1354. https://doi.org/10.1016/j.jclepro.2018.07.096
Davenport, T. H., Harris, J. G., & Cantrell, S. (2004). Enterprise systems and ongoing process change. Business Process Management Journal, 10(1), 16–26. https://doi.org/10.1108/14637150410518301
Goldston, J. (2019). Critical Success Factors in Small and Medium Enterprise ERP Implementations. International Journal of Scientific & Engineering Research, 10(January). Retrieved from http://www.ijser.orghttp//www.ijser.org
Gupta, S., Misra, S. C., Kock, N., & Roubaud, D. (2018). Organizational, technological and extrinsic factors in the implementation of cloud ERP in SMEs. Journal of Organizational Change Management, 31(1), 83–102. https://doi.org/10.1108/JOCM-06-2017-0230
Hankin, P., Almanei, M., & Salonitis, K. (2021). An ISM analysis of the critical success factors in ERP implementation. Advances in Transdisciplinary Engineering, 15, 383–389. https://doi.org/10.3233/ATDE210066
Hassan, M., A. Jabar, M., Sidi, F., Yah Jusoh, Y., & Abdullah, S. (2018). Critical Success Factors and Their Influence in Erp Implementation Success of Organizational Performance. Acta Informatica Malaysia, 2(1), 12–16. https://doi.org/10.26480/aim.01.2018.12.16
Idilbi, M., & Abu-Shanab, E. A. (2022). Critical Success Factors for ERP Implementation. International Journal of Technology and Human Interaction, 18(1), 1–22. https://doi.org/10.4018/ijthi.297613
Jæger, B., Bruckenberger, S. A., & Mishra, A. (2020). Critical success factors for ERP consultancies a case study. Scandinavian Journal of Information Systems, 32(2), 1–34.
Jha, V. K., Pal, P., & Ranjan, S. (2018). Critical success factors in ERP implementation in Indian manufacturing enterprises: an exploratory analysis. International Journal of Business Information Systems, 28(4), 404. https://doi.org/10.1504/ijbis.2018.10014631
Kala Kamdjoug, J. R., Bawack, R. E., & Tayou, A. E. T. (2020). An ERP success model based on agency theory and IS success model: The case of a banking institution in Africa. Business Process Management Journal, 26(6), 1577–1597. https://doi.org/10.1108/BPMJ-04-2018-0113
Kiran, T. S., & Reddy, A. V. (2019). Critical success factors of ERP implementation in SMEs. Journal of Project Management, (June), 267–280. https://doi.org/10.5267/j.jpm.2019.6.001
Kitchenham, B., Brereton, O. P., Budgen, D., Turner, M., Bailey, J., & Linkman, S. (2009). Systematic literature reviews in software engineering – A systematic literature review. Information and Software Technology, 51(1), 7–15. https://doi.org/10.1016/j.infsof.2008.09.009
Madanian, S., Subasinghage, M., & Tachiona, S. C. (2021). Critical Success Factors of Agile ERP Development and Implementation Projects: A Systematic Literature Review. Pacis 2021 Proceedings, (August 2022), 1–2.
Mahmood, F., Khan, A. Z., & Bokhari, R. H. (2020). ERP issues and challenges: a research synthesis. Kybernetes, 49(3), 629–659. https://doi.org/10.1108/K-12-2018-0699
Mahraz, M. I., Benabbou, L., & Berrado, A. (2018). Critical success factors for ERP implementations: A Moroccan case study. Proceedings of the International Conference on Industrial Engineering and Operations Management, 2018(JUL), 1122–1133.
Mahraz, M. I., Benabbou, L., & Berrado, A. (2020). A compilation and analysis of critical success factors for the ERP implementation. International Journal of Enterprise Information Systems, 16(2), 107–133. https://doi.org/10.4018/IJEIS.2020040107
Noureldeen, A., Salaheldeen, M., & Battour, M. (2022). Critical Success Factors for ERP Implementation: A Study on Mobile Telecommunication Companies in Egypt. In Lecture Notes in Networks and Systems (Vol. 299). https://doi.org/10.1007/978-3-030-82616-1_57
Nzama, L. (2021). Enterprise resource planning (ERP) upgrades in south african higher education institutions: Pros, cons and financial efficacy. Journal of Global Business and Technology, 17(1), 98–109.
Olson, D. L., & Staley, J. (2012). Case study of open-source enterprise resource planning implementation in a small business. Enterprise Information Systems, 6(1), 79–94. https://doi.org/10.1080/17517575.2011.566697
Osnes, K. B., Olsen, J. R., Vassilakopoulou, P., & Hustad, E. (2018). ERP systems in multinational enterprises: A literature Review of Post-implementation Challenges. Procedia Computer Science, 138, 541–548. https://doi.org/10.1016/j.procs.2018.10.074
Putri, A. D., Lubis, M., & Azizah, A. H. (2020). Analysis of critical success factors (CSF) in enterprise resource planning (ERP) implementation using extended technology acceptance model (TAM) at trading and distribution company. 2020 4th International Conference on Electrical, Telecommunication and Computer Engineering, ELTICOM 2020 - Proceedings, (September), 129–135. https://doi.org/10.1109/ELTICOM50775.2020.9230527
Rizkiana, A. K., Ritchi, H., & Adrianto, Z. (2021). Critical Success Factors Enterprise Resource Planning (ERP) Implementation in Higher Education. Journal of Accounting Auditing and Business, 4(1), 54. https://doi.org/10.24198/jaab.v4i1.31551
Rodriguez, R., Molina-Castillo, F. J., & Svensson, G. (2020). Enterprise resource planning and business model innovation: process, evolution and outcome. European Journal of Innovation Management, 23(4), 728–752. https://doi.org/10.1108/EJIM-04-2019-0092
Rohani, R., Sultan, P. I., Hasrulnizzam, W., & Mahmood, W. (2021). Enterprise Resource Planning ( ERP ) System : A Review on Critical Success Factors. National Technology Research in Engineering, Design and Social Science Conference, (September).
Shafique, M. (2019). Governance and Management Review ( GMR ) CRITICAL SUCCESS FACTORS IN IMPLEMENTING ENTERPRISE RESOURCE PLANNING ( ERP ) SYSTEM IN PAKISTANI ORGANIZATIONS Naveed Saeed Rana Shabana Naveed. GOVERNANCE AND MANAGEMENT REVIEW, 4(1).
Talluri, S. K., & Vasu Deva Reddy, A. (2019). Evaluating critical success factors of ERP implementation in SMEs. International Journal of Recent Technology and Engineering, 8(2), 1144–1149. https://doi.org/10.35940/ijrte.B1716.078219
Tongsuksai, S., Mathrani, S., & Weerasinghe, K. (2021). Critical success factors and challenges for cloud ERP system implementations in SMEs: A vendors’ perspective. 2021 IEEE Asia-Pacific Conference on Computer Science and Data Engineering, CSDE 2021, (December). https://doi.org/10.1109/CSDE53843.2021.9718428
Usman Shehu, A., & Masunda, T. (2018). The review of critical success factors of enterprise resource planning system implementation. Discovery, 54(276). Retrieved from https://www.researchgate.net/publication/328929699
Xie, Y., Allen, C., & Ali, M. (2022). Critical success factor based resource allocation in ERP implementation: A nonlinear programming model. Heliyon, 8(8), e10044. https://doi.org/10.1016/j.heliyon.2022.e10044
Zadeh, A. H., Akinyemi, B. A., Jeyaraj, A., & Zolbanin, H. M. (2018). Cloud ERP systems for smalland-medium enterprises: A case study in the food industry. Journal of Cases on Information Technology, 20(4), 53–70. https://doi.org/10.4018/JCIT.2018100104