A PERAN TQM, BUDAYA ORGANISASI, DAN KEPUASAN KARYAWAN DALAM MENINGKATKAN KINERJA PERUSAHAAN: STUDI PADA HOTEL CLARO MAKASSAR
PERAN TQM, BUDAYA ORGANISASI, DAN KEPUASAN KARYAWAN DALAM MENINGKATKAN KINERJA PERUSAHAAN: STUDI PADA HOTEL CLARO MAKASSAR
Abstract
This study aims to determine the effect of total quality management, organizational culture on improving company performance, and the role of employee satisfaction as a mediator between total quality management and company performance. This type of research is explanatory research. The data used in this study is primary data. The results showed that there was a positive and significant relationship between organizational culture on total quality management, and company performance. Likewise, the total quality management variable has a positive and significant effect on company performance. Furthermore, employee satisfaction has a very strong mediating role between total quality management and company performance.
Keywords : Total quality management, organizational culture, employee satisfaction, company performanc
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