Evaluasi Model Queque: Multi Channel, Single Phase Antrian pada Bank Rakyat Indonesia Makassar

Murtiadi Awaluddin; Mutakallim Sijal; Aswar Aswar; Abdul Gani; Adam Tuarita

doi:10.24252/(ssbm).v4i3.39048

Murtiadi Awaluddin Universitas Islam Negeri Alauddin
(ID)
Mutakallim Sijal Univeritas Islam Negeri Alauddin Makassar Indonesia
(ID)
Aswar Aswar Univeritas Islam Negeri Alauddin Makassar Indonesia
(ID)
Abdul Gani PAI Universitas Muhammadiyah Makassar
(ID)
Adam Tuarita STIE ABI Surabaya
(ID)

DOI: https://doi.org/10.24252/(ssbm).v4i3.39048

Abstract

This study aims to determine the implementation of the Queue model: Multi Channel, Single Phase customer queue at Bank Rakyat Indonesia Ahmad Yani Makassar Branch Office. This research is a descriptive research with a quantitative approach. This study uses primary data sources, primary data collects data by means of a direct survey of the queues at Bank Rakyat Indonesia Ahmad Yani Makassar Branch which calculates the number of customers who transact for 5 days from January 9 to January 13 2023 starting at 08.00 -15.00 WITA. The sample of this study is a random sample which is a customer who was queuing at that time. The data processing method in this study is to analyze customers using the Multi Channel, Single Phase (M/M/s) queuing line.

The results of the research data show that the busyness of bank queues occurs at 08.00-09.00 WITA, with a percentage of 72.75%, with an average number of customers of 26 people. While the longest waiting time for customers to be served occurs at 08.00-09.00 WITA around 7.365 minutes in the service system.