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Vol. 8 No. 2 (2021): December

Date Log

Submitted
Sep 8, 2021
Accepted
Oct 12, 2021
Published
Dec 13, 2021

Copyright (c) 2021 Afifah Wafir Dhia, Muamar Nur Kholid

Creative Commons License

This work is licensed under a Creative Commons Attribution 4.0 International License.

Explaining E-Wallet Continuance Intention: A Modified Expectation Confirmation Model

https://doi.org/10.24252/minds.v8i2.23592
Afifah Wafir Dhia
Universitas Islam Indonesia, Indonesia
Muamar Nur Kholid
muamar.nk@uii.ac.id
Department of Accounting, Faculty of Business and Economics, Universitas Islam Indonesia, Indonesia

Corresponding Author(s) : Muamar Nur Kholid

muamar.nk@uii.ac.id

Jurnal Minds: Manajemen Ide dan Inspirasi, Vol. 8 No. 2 (2021): December

Abstract

This research paper aimed to examine the factors influencing user preferences to continue using E-Wallet. This research paper identified the factors by modifying the Expectation Confirmation Model by adding the Perceived Risk and Trust variables. This research paper employed primary data based on a questionnaire with a sample of E-Wallet users. Data were obtained by distributing online questionnaires, and data from 200 respondents were analyzed using Structural Equation Model – Partial Least Square (SEM-PLS). Data analysis indicated that Perceived Usefulness, Satisfaction, and Trust had a significant positive effect on users' intentions to continue using E-Wallet. On the other hand, confirmation had a positive and significant impact on perceived Usefulness and trust, while no effect on Satisfaction and Perceived Risk. Explanation and implications of data analysis are discussed.

Keywords

E-Wallets Expectation Confirmation Model Perceived Risk Trust
Dhia, A. W., & Kholid, M. N. (2021). Explaining E-Wallet Continuance Intention: A Modified Expectation Confirmation Model. Jurnal Minds: Manajemen Ide Dan Inspirasi, 8(2), 287-302. https://doi.org/10.24252/minds.v8i2.23592
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