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Copyright (c) 2024 Ahmad Ahmad, St. Nurhayati Azis, Moh Zulkifli Murfat (Author)
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Beyond the Badge: The Determinants of Indonesian Public-Servant Performance
Corresponding Author(s) : St. Nurhayati Azis
Jurnal Minds: Manajemen Ide dan Inspirasi,
Vol. 11 No. 1 (2024): June
Abstract
Indonesia's public servants struggle to match the comparative performance of its top ASEAN peers, potentially due to an underdeveloped workforce. This study, drawing on insights from 214 public servants, delves deeper to identify key performance drivers. Surprisingly, this analysis, using a Structural Equation Model, reveals no significant link between organizational culture and employee commitment, motivation, or performance. Instead, the study pinpoints competency mismatch as the critical factor hindering effectiveness. Actionable insights emerge, highlighting the need for strategic skill development programs tailored to individual roles and responsibilities. Furthermore, the research underscores the current emphasis on behavioral factors, calling for a shift towards targeted interventions that modify employee behavior and drive performance improvement.
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