The Effects of E-Trust and E-Service Quality to E-Loyalty with E-Satisfaction as the Mediation Variable (The Study of Bebas Bayar Application User’s in Indonesian)

  • Febrianto Gotama Universitas Negeri Surabaya
    (ID)
  • Tias Andarini Indarwati Universitas Negeri Surabaya
    (ID)
Keywords: Financial Technology, E-Trust, E-Service Quality, E-Satisfaction, E-Loyalty

Abstract

This research aims to examine the effect of e-trust and e-service quality on e-loyalty of Bebas Bayar application with e-satisfaction as a mediation variable. This study used a non-probability sampling of 220 respondents and path-analysis. The results of this study show that all proposed variable hypotheses are significant, but e-service quality has no significant influence on e-loyalty. E-trust and e-service quality have a significant effect on e-loyalty with e-satisfaction as a mediation variable.

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Published
2019-10-25
How to Cite
Gotama, F., & Indarwati, T. A. (2019). The Effects of E-Trust and E-Service Quality to E-Loyalty with E-Satisfaction as the Mediation Variable (The Study of Bebas Bayar Application User’s in Indonesian). Jurnal Minds: Manajemen Ide Dan Inspirasi, 6(2), 145-160. https://doi.org/10.24252/minds.v6i2.9503
Section
Volume 6, Number 2, 2019
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