LIBRARIAN INTERPERSONAL COMMUNICATION IN IMPROVING SERVICE QUALITY AT THE SYEKH YUSUF LIBRARY UIN ALAUDDIN MAKASSAR
Abstract
This study aims to describe the interpersonal communication skills of librarians in building good relationships with users. The type of research used is qualitative with a descriptive approach. The method used is a methodological and scientific approach. The data is obtained using interview, observation and documentation guidelines. The data analysis is using data reduction, data display, and verification. The results showed that basically, the interpersonal communication of librarians in serving the users was quite good. However, the attitude of respect, empathy, audible, celebratory and humble shown by the Librarian towards the users is still less prominent and does not have clear standards. Thus librarians become less proactive in serving users.
References
Dale Carnagie, How to Win Friends and Influence People (Inggris: Simon & Schuster, 1936)
Hildayani Raudah, Komunikasi Interpersonal Pustakawan Dan Pemustaka Di
Perpustakaan Universitas Islam Negeri SUmatra Utara Medan, Jurnal
Liberary, V0l.6. No. (2018)
Ibrahim, Andi, Konsep Dasar Manajemen Perpustakaan Dalam Mewujudkan Mutu Layanan Prima Dengan Sistem Temu Kembali Informasi Berbasis Digital, Desember, 2014
Rivai, Veithzal, Islamic Leadership : Membangun Super Leadership Melalui Kecerdasan Spiritual, ed. by Fatna, Ed. 1 (Jakarta: Bumi Aksara, 2013)
Sapril, Komunikasi Interpersonal Pustakawan, Iqra’, Vol. 05 No (2011)
Sulaiman, Saat, Pengantar Metodologi Penelitian : Panduan Bagi Peneliti Pemula (Gowa: Pustaka Almaida, 2019)
Yaumi, Muhammad, Pembelajaran Berbasis Kecerdasan Jamak : Mengidentifikasi Dan Mengembangkan Multitalenta Anak, Cet. 2 (Jakarta: Kencana)
Dale Carnagie, How to Win Friends and Influence People (Inggris: Simon & Schuster, 1936)
Hildayani Raudah, Komunikasi Interpersonal Pustakawan Dan Pemustaka Di Perpustakaan Universitas Islam Negeri SUmatra Utara Medan, Jurnal Liberary, V0l.6. No. (2018)
Ibrahim, Andi, Konsep Dasar Manajemen Perpustakaan Dalam Mewujudkan Mutu Layanan Prima Dengan Sistem Temu Kembali Informasi Berbasis Digital, Desember, 2014
Rivai, Veithzal, Islamic Leadership : Membangun Super Leadership Melalui Kecerdasan Spiritual, ed. by Fatna, Ed. 1 (Jakarta: Bumi Aksara, 2013)
Sapril, Komunikasi Interpersonal Pustakawan, Iqra’, Vol. 05 No (2011)
Sulaiman, Saat, Pengantar Metodologi Penelitian : Panduan Bagi Peneliti Pemula (Gowa: Pustaka Almaida, 2019)
Yaumi, Muhammad, Pembelajaran Berbasis Kecerdasan Jamak : Mengidentifikasi Dan Mengembangkan Multitalenta Anak, Cet. 2 (Jakarta: Kencana)
Authors who publish with this journal agree to the following terms:
1) Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution License that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal.
2) Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgement of its initial publication in this journal.
3)Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work (See The Effect of Open Access).
